If you’re a member of the public
If you feel a university or college is not delivering what it set out in its access agreement – for example, it is not providing bursaries and other financial support at the stated level – you should first take this up with the university or college concerned. If you don’t receive a response that is to your satisfaction, you should bring the matter to our attention. Please email us at firstname.lastname@example.org or call us on 0117 931 7171.
If you’re a student
If you have a complaint about bursaries and scholarships, or tuition fees, you must first go through the normal complaints procedures at the institution concerned. If you are still not satisfied, you can take individual complaints to the Office of the Independent Adjudicator for Higher Education which runs a free independent student complaints scheme.
However, if your complaint is systemic (i.e. not just about your individual bursary but about the way your university or college is paying bursaries for all students) you can bring the matter to our attention.
Complaints about the content and teaching of courses are matters for universities and colleges themselves and do not come under our remit.
If you’re a prospective student
If you’re a prospective student with a complaint about admission to a university or college, you need to go through the normal complaints and appeals procedures at the university or college in question.